What you need to do is change the document sharing from the "personal" account username to any account that uses username log into the account and share any documents you want to bring over with your "organizational" account Once you're done sharing everything and you can access it via your "organizational" account you can delete or ignore or forget about the "personal" account as you won't need it any longer. Basically, you had a "personal" account before and now you have a separate "organizational" G Suite account and both accounts use the same username (i.e. The conflicting account is a bit of a pain as Google doesn't allow you to easily merge accounts. Essentially, Google Workspace treats the document sharing to Microsoft account as a personal account (the same as it treats document sharing to personal Gmail accounts). This issue is similar to the case where you have Google Drive documents through your personal Gmail account (except in this case documents are shared to account that started out on Microsoft). Organizational account vs Personal account
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